Salon rules
1. Booking an appointment
1.1 Appointments at INSPIRE Beauty Studio are booked online via Booksy, by phone, through social media or in person at the salon.
1.2 When booking an appointment, the client must provide correct contact details.
2. Payment
2.1 Payment is made by card, in cash or by bank transfer.
2.2 For long-term or time-consuming services, the salon may ask for a deposit when the appointment is booked.
3. Lateness and punctuality
3.1 The client must arrive on time for the booked appointment.
If the client is more than 15 minutes late, the stylist may:
• refuse to perform the full service,
• shorten the treatment to the basic steps (e.g. a single solid colour with no nail art),
• offer to move the service to another date, and the salon also has the right to take a deposit of 50–100% for the future service.
3.2 If the client does not arrive at the salon within 15 minutes of the booked time and was asked for a deposit beforehand, the deposit is kept and will not be refunded.
4. Rescheduling and cancelling an appointment
4.1 An appointment can be rescheduled or cancelled no later than 24 hours before the booked time.
4.2 If the client cancels an appointment less than 24 hours before it is due, without prior notice, and has paid a deposit, the deposit is forfeited.
4.3 If the client cancels an appointment a few minutes before the booked time, without prior notice, they may be blocked in the booking system, which prevents further bookings. Alternatively, their next appointments may be cancelled automatically.
5. Frequent rescheduling
5.1 If the client often reschedules an appointment (more than 2–3 times), the salon reserves the right to ask for a 100% deposit for future services. If the client does not turn up for the appointment, the deposit is forfeited.
6. Health and contraindications to treatments
6.1 The client must inform the stylist of any health problems, allergies, skin infections, pregnancy, epilepsy, illnesses or other contraindications to the treatment.
6.2 If the stylist notices that the client’s health may be a contraindication to the service (e.g. an infection, allergy, inflammation or damage), the stylist reserves the right to refuse the treatment and refer the client to an appropriate specialist.
6.3 The salon is not liable for complications resulting from a lack of information from the client.
7. Hygiene and safety
7.1 INSPIRE Beauty Studio follows the highest hygiene standards.
All tools are disinfected and sterilised before each use.
7.2 The client should come to the appointment with clean hands/face/feet, depending on the type of service.
7.3 Clients are asked to follow personal hygiene rules before the treatment (e.g. clean hands and nails).
7.4 In the case of skin conditions, allergies or inflammation, the staff must be informed before the treatment.
8. Services for minors
8.1 Beauty services for persons under 18 may only be performed:
• in the presence of a legal guardian (parent),
• on presentation of the legal guardian’s written consent, stating the first name, surname and contact phone number,
• after the legal guardian confirms consent by phone in the presence of a salon employee. Consent by phone must be confirmed directly in a conversation with the employee, and the contact details are recorded in the salon’s system.
8.2 The salon reserves the right to refuse a service to a minor if there is no appropriate confirmation of consent.
9. Children and accompanying persons
9.1 For reasons of safety and working comfort, we ask that children and accompanying persons do not stay in the treatment room during the treatment.
10. Refusal to perform a service
10.1 Good manners and mutual respect are expected at the salon.
10.2 INSPIRE Beauty Studio reserves the right to refuse a service if the client behaves inappropriately towards the staff or other people at the salon.
10.3 If the nails are damaged or there are other health problems that make the treatment impossible, the stylist has the right to refuse the service, and the client may be referred to a specialist.
11. Prices
11.1 Prices of INSPIRE Beauty Studio services are set individually on the basis of the price list available at the salon and on the website. If you have any questions about treatment prices, please contact us.
11.2 Prices may change depending on the products or technologies used. The final price will be given before the treatment.
11.3 If the salon or the stylist is not working on the relevant days/hours and the client urgently needs an additional appointment, the salon/stylist has the right to agree to such an arrangement, provided that the client pays an additional 30% of the base price in advance.
12. Guarantees / touch-ups
12.1 INSPIRE Beauty Studio provides a 5-day guarantee on the service performed. During this time, the client has the right to report any problems with the quality of the service (e.g. a missing element to be added, or colour, length or shape to be corrected). If the fault lies with the salon, we provide a one-time free touch-up of the service.
12.2 If there is damage resulting from:
• improper care after the treatment,
• mechanical injury,
• interference by the client (e.g. shortening, peeling off, adjusting on their own),
• external factors (e.g. chemicals, detergents),
the salon has the right to refuse a free touch-up under the guarantee.
12.3 After 5 days from the service, touch-ups may be done for a fee, according to the salon’s current price list.
13. Complaints (official report of a defect)
13.1 Complaints about the quality of a service must be submitted within 3 calendar days of the appointment. After this period, complaints will not be considered.
13.2 A complaint should be submitted:
• in person at the salon or electronically (e.g. SMS, email, social media message),
• preferably with documentation (e.g. a photo), if possible.
13.3 When submitting a complaint, the client must:
• come to a follow-up appointment at the salon,
• fully remove the results of the service under complaint (e.g. remove the manicure, pedicure, lash extensions, etc.),
• do everything the salon requires to assess the situation properly.
13.4 The complaint process will be completed only once the above conditions have been met.
13.5 If the complaint is accepted, the salon may offer:
• a touch-up (correction of the service),
• a discount on the next appointment,
• in exceptional cases, a refund, if no other solution is possible.
13.6 A refund is not guaranteed and depends on the salon’s individual decision after reviewing the case.
13.7 If a refund is decided on, the money is paid only after all complaint conditions have been met, including removal of the results of the service.
13.8 The refund is made on the basis of a written agreement between the parties, which states the refund amount and confirms that the client has received the money and has no further claims against the salon.
14. Personal data protection (GDPR)
14.1 Clients’ personal data are processed in accordance with the GDPR (RODO) and used only to provide services and to contact clients about appointments.
15. Liability rules
15.1 INSPIRE Beauty Studio is not liable for any damage to or changes in the finished work resulting from improper use or care after the client leaves the salon.
15.2 The client is liable for damage to the salon’s property and undertakes to cover the cost of repairing or replacing the damaged property.
16. Changes to the rules
16.1 INSPIRE Beauty Studio reserves the right to change the rules at any time. Changes take effect on the day they are published on the website, on social media or at the salon.
17. Acceptance of the rules
17.1 By using the services of INSPIRE Beauty Studio, the client automatically agrees to the provisions of the rules, which are available at the salon, on the website and on social media.
Definitions
Complaint — an official report by the client of serious objections to the quality of the service (e.g. a visible mistake, a defect, permanent damage), which may result in a touch-up or a refund.
Touch-up — a minor correction of the result of a service (e.g. length, colour, shape), made at the client’s request if the result differs from what was agreed earlier, without serious quality defects.